AI customer support by email: you just hit send.
An online shop gets hundreds of emails in several languages, and every complaint needs looking into: what happened, what the photos show, where the order is and what the fix should be. An agent does the digging and leaves you the reply written. You just hit send.
This 57-second film follows Claire's email from France about a shelf that arrived broken: from asking the Coordinator for help to the reship done and the reply ready in French.
Chapters
Pick one and the video jumps there.
- 0:00Five days to answerThe inbox fills up with emails, in every language.
- 0:07Bea asks the CoordinatorThe problem, in Bea's own words.
- 0:13The Coordinator builds itIt creates the agent and connects Gmail and Shopify.
- 0:25Claire's emailWriting from France: the shelf arrived broken.
- 0:30The photos and the orderIt judges the damage, finds the order and sets up the reship.
- 0:39The reply, readyWritten in French, so Bea just hits send.
- 0:45Real case: TuTrocitoOver 100,000 emails, and first responses from 5 days to an hour.
Why answering takes five days
Replying isn't the slow part. Everything before it is: reading the email, sometimes in another language, opening the photos, finding the order, choosing between a discount and a reship, and writing it well. With hundreds of emails, the queue grows faster than it empties.
What the agent does with each email
It works by your team's rules: the most common cases, what to do in each one and how far it can go.
- It reads the email in the customer's language and replies in that same language.
- It looks at the attached photos and judges the damage.
- It finds the order in your store, such as Shopify, and picks the fix for the damage: a discount if it's minor, a reship if the piece is broken, which it sets up itself.
- It leaves the reply as a draft in the same email thread, signed the way you want.
Anything no case covers, it doesn't improvise: it hands it to you.
Why it doesn't send on its own
The agent leaves every reply ready, and a person reviews and sends it. That's how TuTrocito works, with over 100,000 emails answered: reviewing a written reply takes seconds, and looking into the case was what took days.
Frequently asked questions
Does the agent send the replies on its own?
No. It leaves each reply written as a draft in the customer's thread, and a person reviews and sends it. That's how TuTrocito works, with over 100,000 emails answered.
Does it reply in other languages?
Yes. It reads the email in whatever language the customer writes in and leaves the reply in that same language. In the film, Claire writes in French and the reply comes out in French.
What needs connecting?
The mailbox your customers write to, such as Gmail, and your store, such as Shopify, to look up orders and set up reships. Each connection is authorized once.
What does it do with a case it doesn't know?
It doesn't improvise. It works with the cases and fixes your team sets, within their limits, and hands you anything that doesn't fit. Every new case gets logged so you can add it to its rules later.
Transcript
- 0:00
Five days to answer one email.
- 0:03
And your customers, waiting.
- 0:07
Tell the Coordinator, in your own words.
- 0:16
And it builds it! An agent hooked up to your Gmail and your store.
- 0:25
Claire writes from France: her shelf arrived broken.
- 0:29
The agent looks at the photos and judges the damage.
- 0:35
It finds the order and sets up the reship itself.
- 0:38
And leaves you the reply, written in French.
- 0:41
You just hit send.
- 0:44
TuTrocito: over a hundred thousand emails. Five days down to one hour!
- 0:51
What do you want to automate?