Machine manuals on WhatsApp, with the diagram you need.
The machine stops and the answer is somewhere in over a thousand pages of manuals. Lucía sends a photo of the error and a voice note on WhatsApp; the agent replies with the steps and diagram she needs.
This 57-second film shows the Coordinator setting up the agent with the manuals, then operators asking it for help, including on the night shift.
Chapters
Pick one and the video jumps there.
- 0:00The machine is downOver a thousand pages to search for an answer.
- 0:07Hand over the manualsRaúl gives the factory's documents to the Coordinator.
- 0:14The agent is readyThe manuals are now accessible on WhatsApp.
- 0:28A photo and a voice noteLucía asks about the machine's error.
- 0:32An answer with the diagramThe agent explains the steps using the manual's page.
- 0:43On the night shift, tooDani asks the agent for help in the early hours.
Manuals in the channel your team uses
The Coordinator receives the factory's manuals and prepares an agent connected to WhatsApp. Replies include the manual's diagram and a page reference so the operator can identify the part being discussed.
Frequently asked questions
Where do the agent's answers come from?
From the manuals given to the Coordinator. In the film, the reply includes the machine's diagram and the manual's page reference.
How does an operator ask about a fault?
In this example, Lucía sends a photo of the error and a voice note on WhatsApp. The agent replies in the same conversation.
Transcript
- 0:00
Over a thousand pages of manuals.
- 0:03
And the machine is down.
- 0:07
Hand the manuals to the Coordinator.
- 0:14
And it sets it all up! An agent that knows your manuals by heart.
- 0:27
The next day, Lucía sends a photo of the error and a voice note.
- 0:31
And the agent explains how to fix it, step by step, with the diagram from the manual.
- 0:40
And it's running again!
- 0:43
At three in the morning, too.
- 0:51
What do you want to automate?